Frequently Asked Questions

What is your shipping Policy?

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows:

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

• Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.
  • Crate for MetalPrints 30x40 & smaller $45.00 (optional)
  • Crate for MetalPrints over 30x40 to 40x60 $65.00 (required)
  • Crate for MetalPrints over 40x60 $100.00 (required)
• Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
• All additional Crate and Freighting Fees will be billed to the fulfillment artist separately after processing your order.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

• If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at +1 800-435-6686 regarding your shipping preferences.
• APO shipping is charged full cost and sent via USPS.
• Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
• We are not responsible for duties and taxes required for international shipping.
• Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

What is your Policy on Returns/Exchanges/Refunds?

• All claims must be made within 30 days of receipt of the item in question in order to be issued a refund or exchange.  The return process merely has to be started within 30 days.  If you receive a print on June 1st, realize it has a crease, and email us on June 30th before midnight Eastern Standard Time then your return will be processed.  July first would be too late however.
• We do our utmost to ensure that your prints are packaged carefully and get to you safely. However, If your prints arrive damaged, take photos of the packaging (even if it is not damaged) and the damage on the prints.  Please keep all packaging and send the photos to Justin at JDavidGus@gmail.com with your order number for further instructions.
• We do our utmost to ensure that all original artwork is carefully and securely packaged to arrive safely at their destination.  However, If your original artwork arrives damaged please photograph the package before (if the package is damaged) and after opening it (even if the package is not damaged), photograph the contents after opening it.  Take several photographs of the damage to the painting.  Keep all of the packaging and send photos to Justin at JDavidGus@gmail.com along with your order number and we will decide whether exchange for store credit is appropriate or if a repair is possible.
• You will be given an address to ship the original painting to.  Damaged paintings must be received by Justin David Gustafson Fine Art before an exchange can be confirmed (and obviously before any repairs can be made).
• You will be responsible for return shipping.  IT IS STRONGLY RECOMMENDED that you purchase insurance and tracking for your package, as we cannot guarantee that they will make it back to us.

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